Refund policy

At AALSO we want you to love every purchase. If you're not completely satisfied, we're here to help with a simple and transparent return process.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • The item is unused, unwashed, and unworn.
  • All original tags and packaging are intact.
  • The product is in its original condition.
  • A valid proof of purchase or order number is provided.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns or exchanges for:

  • Used or worn scarves.
  • Washed or damaged products.
  • Products without original tags or packaging.
  • Gift cards or promotional items.
  • Clearance or final sale items (if applicable).

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the product
  • Photos of the packaging

We'll review your request and arrange a replacement or full refund if the issue is verified.

Exchange Policy

Need a different colour or design?

Eligible products can be exchanged within 7 days of delivery, subject to stock availability.

If your preferred item is unavailable, you may choose another product of equal value or receive store credit.

Refund Process

Once we receive and inspect your returned item, we'll notify you of the approval status.

If approved:

  • Refunds will be processed to your original payment method within 5–7 business days.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another approved payment method.

Return Shipping

If the return is due to:

  • A damaged, defective, or incorrect item, we will cover the return shipping cost.
  • A change of mind or personal preference, the customer is responsible for the return shipping charges unless otherwise stated.

How to Request a Return

Simply contact our customer support with:

  • Order Number
  • Full Name
  • Reason for Return
  • Photos (if applicable)

Our team will guide you through the return process.